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It is currently January 26th, 2021, 6:23 pm

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 Post subject: media details were not available using either VidInfo etc.
PostPosted: January 13th, 2021, 9:00 am 
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Downloaded Clip

Joined: January 5th, 2021, 9:37 am
Posts: 1
MCM fetches movie / show details no problem, but WILL NOT inspect the video details.
I've checked the existence of FFMPeg etc. and re-downloaded version from this site.
MCM then updates itself and replaces it upon launch.

... media details were not available using either VidInfo utility, MediaInfo library, or FFMPEG utility

Clean install Windows10, MCM run in adminstrator mode, Premium version showing in title bar - I'm at a loss now.
Any suggestions? It's an annoyance as backdrops etc. and folder renaming all works as expected.

Log file extract: (not much help)

14:52 :: [14:52:52.090] DEBUG: Saved to cache: Z:\MediaTemp\Addams Family, The (1991)
14:52 :: [14:52:52.090] DEBUG: Cashed hash: 3D6BB7C870ABA9A8C0AAC68C8DDC154551DE5323
14:52 :: [14:52:52.122] DEBUG: Saved to cache: Z:\MediaTemp\Addams Family, The (1991)
14:52 :: [14:52:52.122] DEBUG: [F#2] post processing done
14:52 :: [14:52:52.406] DEBUG: Saved to cache: Z:\MediaTemp\Addams Family, The (1991)
14:52 :: [14:52:52.454] DEBUG: Saved to cache: Z:\MediaTemp\Addams Family, The (1991)
14:52 :: [14:52:52.830] DEBUG: [F#2] media auto-refreshed
14:52 :: [14:52:52.863] DEBUG: Saved to cache: Z:\MediaTemp\Addams Family, The (1991)
14:52 :: [14:52:52.863] DEBUG: [F#2] garbage collection done
14:52 :: [14:52:53.180] DEBUG: Saved to cache: Z:\MediaTemp\Addams Family, The (1991)
14:52 :: [14:52:53.197] DEBUG: Saved to cache: Z:\MediaTemp\Addams Family, The (1991)
14:52 :: [14:52:53.233] DEBUG: Saved to cache: Z:\MediaTemp\Addams Family, The (1991)
14:52 :: [14:52:53.562] DEBUG: [F#2] final media refresh and now finished with fetch
14:52 :: [14:52:53.612] DEBUG: ************* file removed from real queue
14:52 :: [14:52:53.612] DEBUG: All fetchers have finished, checking if we need to run Kodi/XBMC scan integration...
14:52 :: [14:52:53.612] DEBUG: No Kodi/XBMC library scan: integration is disabled in settings
14:52 :: [14:52:53.767] DEBUG: Saved to cache: Z:\MediaTemp\Addams Family, The (1991)
14:52 :: [14:52:54.135] DEBUG: Operations ... completed community web conversation: 389ms
14:52 :: [14:52:54.135] DEBUG: Submitted details.
14:52 :: [14:52:54.275] DEBUG: Saved to cache: Z:\MediaTemp\Addams Family, The (1991)
14:55 :: MCM: Addams Family, The (1991)
14:55 :: MCM: ... media details were not available using either VidInfo utility, MediaInfo library, or FFMPEG utility
14:55 :: [14:55:47.353] DEBUG: Saved to cache: Z:\MediaTemp\Addams Family, The (1991)
14:55 :: [14:55:47.879] DEBUG: Saved to cache: Z:\MediaTemp\Addams Family, The (1991)

*** ADDITIONAL ***
I've just downloaded ffprobe_20180320.exe from this site (found in different thread) and renamed to ffprobe.exe. it WORKS.
So the question now is - why was it not installed with MCM?


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 Post subject: Re: media details were not available using either VidInfo et
PostPosted: January 13th, 2021, 4:52 pm 
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Community Support
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Joined: September 10th, 2010, 8:36 am
Posts: 2840
Location: Washington
The components are updated via download and are failing for some reason.

Ideally a new install package would/should resolve the issue instead of online component updates.

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Support Information
Help-Support Information, Click "Copy All", "Yes", "OK", "Close" and paste in forum

Debug logging
Help-Debug-Show developer-level debug messaging

stable version 2.20.32820.456/ November 23rd, 2020


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