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It is currently October 22nd, 2018, 10:53 pm

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 Post subject: TV scan never finishes
PostPosted: March 26th, 2018, 7:59 am 
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Joined: March 26th, 2018, 7:49 am
Posts: 4
Code:
MCM:  T.V. auto-scan: missing thumbnail for 14x12 of NCIS
MCM:  ... episode file: NCIS - 14x12 - Off the Grid.mkv
MCM:  ... metadata file: metadata\NCIS - 14x12 - Off the Grid.xml
MCM:  T.V. auto-scan: missing thumbnail for 7x02 of Once Upon a Time (2011)
MCM:  ... episode file: Once Upon a Time (2011) - 7x02 - A Pirate's Life.mkv
MCM:  ... metadata file: metadata\Once Upon a Time (2011) - 7x02 - A Pirate's Life.xml
MCM:  T.V. auto-scan: missing thumbnail for 4x16 of Scorpion
MCM:  ... episode file: Scorpion - 4x16 - Nerd, Wind and Fire.mkv
MCM:  ... metadata file: metadata\Scorpion - 4x16 - Nerd, Wind and Fire.xml


I frequently find MCM just sitting here frozen. I have to restart to get it to do any functions. If I click the X to close MCM it cancels all queues and shuts down correctly, so I am guessing there is some kind of timeout or loop happening. For the five bubbles in the lower right, the two right bubbles are yellow so I believe it is trying to do some work.

I had the same problem on my old MCM computer. It was the reason I moved to a new PC. But I am pretty sure that because I did a backup and restore process the problem followed me to to my new computer.

Also, it used to pause on a different show. So I deleted that show and and all files. That did not fix the problem, it just froze on the next show. So maybe hitting some kind of throttling limit on files? I am just guessing here.

Any suggestions on how to fix this?


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 Post subject: Re: TV scan never finishes
PostPosted: March 28th, 2018, 3:45 pm 
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Joined: March 26th, 2018, 7:49 am
Posts: 4
It happened again last night. With the last two bubbles being lit it must be having issues downloading metadata in some way. Once I close and reopen everything is fine. The problem is that I have to keep checking this as it will stop downloading new shows or processing existing downloads until I restart. If I cannot find a solution I will be forced to either rebuild the whole installation or set up a scheduled task to close and reopen MCM daily.

Any help in troubleshooting this is appreciated.


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 Post subject: Re: TV scan never finishes
PostPosted: March 28th, 2018, 3:51 pm 
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Joined: September 10th, 2010, 8:36 am
Posts: 2548
Location: Washington
What does Help-Debug-Thread Management show?

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Support Information
Help-Support Information, Click "Copy All", "Yes", "OK", "Close" and paste in forum

Debug logging
Help-Debug-Show developer-level debug messaging

stable version 2.18 (build 25818.755) / September 15th, 2018


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 Post subject: Re: TV scan never finishes
PostPosted: March 29th, 2018, 11:45 am 
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Joined: March 26th, 2018, 7:49 am
Posts: 4
doug2h wrote:
What does Help-Debug-Thread Management show?


Thanks for the suggestion! I didn't even know this existed. I had to wait for the freeze again. Here is what I see.

I noticed that at this point I cannot do "Tools->Process New Downloads" but I am able to "Tools->Run Auto-Scan Now".

Nothing new shows up in Debug window and no new shows will get downloaded. It seems to be waiting for something and not scheduling new jobs.


Attachments:
logwindow.jpg
logwindow.jpg [ 148.69 KiB | Viewed 538 times ]
threadmanager.jpg
threadmanager.jpg [ 114.3 KiB | Viewed 538 times ]
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 Post subject: Re: TV scan never finishes
PostPosted: April 4th, 2018, 3:10 am 
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Joined: January 29th, 2017, 6:52 am
Posts: 7
I have the same problem, but nobody seems to care.


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 Post subject: Re: TV scan never finishes
PostPosted: April 4th, 2018, 2:20 pm 
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Community Support
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Joined: September 10th, 2010, 8:36 am
Posts: 2548
Location: Washington
The problem is trying to finds an issues that is only producible by a couple people.

_________________
Support Information
Help-Support Information, Click "Copy All", "Yes", "OK", "Close" and paste in forum

Debug logging
Help-Debug-Show developer-level debug messaging

stable version 2.18 (build 25818.755) / September 15th, 2018


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 Post subject: Re: TV scan never finishes  [SOLVED]
PostPosted: May 18th, 2018, 1:31 pm 
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Joined: May 1st, 2009, 10:12 am
Posts: 11539
Location: Meridian, ID, USA
The most recent auto-update version should fix this. Please let us know if that's not the case.

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Peter Souza IV
stable version 2.18.13818.935 / May 18th, 2018
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 Post subject: Re: TV scan never finishes
PostPosted: May 18th, 2018, 1:47 pm 
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Joined: March 26th, 2018, 7:49 am
Posts: 4
Thank you, I will let it run for a week or two to test.


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