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 Post subject: tvdb episode doesnt seem to exist
PostPosted: December 2nd, 2017, 2:34 pm 
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Downloaded Clip

Joined: June 2nd, 2015, 3:20 am
Posts: 6
MCM was working fine until a couple of weeks ago, now whenever I try to use TVDB it says episode doesn't seem to exist and doesn't download metadata, this happens with every TV show including ones that have downloaded fine in the past

Support Information generated by Media Center Master:
Installation name: Media Center Master
Installation date: 20171104
Media Center Master: 2.17.26917.859
Windows version: Windows 7 Ultimate SP1 (64-bit)
Windows version (raw): Microsoft Windows NT 6.1.7601 Service Pack 1
.NET framework information:
Runtime loaded: 2.0.50727.5420
Runtimes installed:
2.0.50727.5420 SP2
3.0.30729.5420 SP2
3.5.30729.5420 SP1
AppData path: C:\Users\HexTV\AppData\Roaming\Peter Souza IV\Media Center Master
AppSettingKey path: HKEY_CURRENT_USER\SOFTWARE\Peter Souza IV\Media Center Master
Command line: "C:\Program Files (x86)\Media Center Master\MCMStubLauncher.exe"
Current path: C:\Program Files (x86)\Media Center Master
Administrative details:
User is administrator: true
UAC status: enabled
Elevation status: not elevated
Proxy:(none in use)


Media Center Master preferences and settings (from registry):
AnnouncementsLast: 1434127364
AppendParentalRatingsToMovieDescription: False
Art_AutoResize: False
Art_BackdropWidth: 1280
Art_EnableOldArtChooser: False
Art_PosterWidth: 320
Art_SeenNoPromptDisclaimer: True
AskForIMDBIDOnUnknownMovies: True
AutoFetchMetaDataForTVScanFolders: False
AutoMaximizePosterWindow: False
AutoProcess_Fetch: False
AutoProcess_Move: False
AutoProcess_Rename: False
AutoProcessNewTV: False
AutoRunNewMediaList: False
AutoShrinkPostersForDVDID: True
BestSummary: Use smallest available description
ConfirmationPromptTimeout: 30
CreateBlank: False
CreateDVDIDMetaData: False
CreateMovieNFOMetaData: True
CreatePyTiVoMetadata: False
CreateXBMCModern: False
DetectAndOrganizeSingleFileItems: True
DisableTorrenting: True
DontDownloadTVBefore: 12/05/2015 16:42:44
DontTryToElevateUAC: False
DotNetCheck_Status: Pass
DownloadAllBackdrops: True
DownloadCastThumbs: True
DownloadCrewThumbs: False
Downloader_AcceptArchives: False
Downloader_AgeThreshold: 4
Downloader_AllowFLV: False
Downloader_AllowMKV: True
Downloader_AllowMP4: True
Downloader_AllowMPG: False
Downloader_AllowWMV: False
Downloader_AvoidSubs: True
Downloader_Avoidx264: False
Downloader_CleanUp: False
Downloader_ExtractArchives: False
Downloader_InspectTrackers: False
Downloader_MovieQuality: 0
Downloader_RatingThreshold: 4.5
Downloader_ReplaceUseBestQuality: False
Downloader_RunAtStartup: False
Downloader_TVQuality: 0
Downloader_UpgradeMovieQuality: False
Downloader_WantObscure: False
DualPass: True
EpisodeRenamingConvention: N - SXXEYY - T [Q] [AIRED]
ErrorReporting: 1
FolderCleaner_AutoCleanOnFetch: False
FolderCleaner_DeleteSamples: True
FolderCleaner_DeleteStaleMetadata: True
FolderCleaner_DeleteUnknownFolders: True
FolderCleaner_DeleteUnknownImages: True
FolderCleaner_DeleteUnusedExternalMetadata: True
FolderCleaner_TestMode: False
ForcedTitleTag: True
HideTitleBarLicensing: False
HighlightMissingMeta: True
HTML_FastVideoInspection: True
IgnorePeriodFilesAndDirectories: True
Interval_AutoScan: 60
Interval_AutoScanEpisodes: 600
Interval_DownloadNewMovies: 86400
Interval_DownloadNewTV: 7200
Interval_DownloadParser: 1800
Interval_NewMediaList: 7200
Interval_uTorrent: 900
LastFetchMode: 1
LicenseCache: LV99H*******************
LicenseDetails: {Privacy Censor}
LimitBackdropDownloads: 5
LogLimit: 1000
LogTimestamp: False
LogToFile: True
ManualMovieConfirm: True
MaxFetcherThreads: 4
MCMInstallCheck: 1
MediaListSort: MCMSortTitle/A
Metadata_Boxee: False
Metadata_Embedded: False
Metadata_MediaBrowserOld: False
Metadata_WDTV: False
MinimizeToTray: False
MoreRelaxedSearching: True
Netgear_AutoReduceFileSize: True
Netgear_CompatibleTextFields: False
Netgear_EmbedPoster: True
Netgear_Force_EASCII: True
Netgear_MetaData: False
Netgear_TLENID3Standard: True
NewMediaListDays: 7
NMTPathMapping: C:\Example\Path**file:///opt/sybhttpd/localhost.drives/NETWORK_SHARE/EXAMPLESHARE|
NoCommas: False
NoConfirmOnOneResult: True
NonblockingConfirmationPrompts: True
NoSpaces: False
NoSpaces2: False
OnlyShowAnnouncements: False
Plugin_Fetcher_Adult: AdultDVDEmpire
Plugin_Fetcher_Movies1: TMDb
Plugin_Fetcher_TV: thetvdb.com
PopupMoveWindow: True
PostProcessing_Hide: True
PostProcessing_Wait: True
PostProcessingTVEpisode_Hide: True
PostProcessingTVEpisode_Wait: True
PostProcessingTVShow_Hide: True
PostProcessingTVShow_Wait: True
ReadOnlyFoldersVisible: True
RelaxedTVDetection: True
RenameFiles: True
RenameFolders: False
Renamer_Movie: T, T (Y) [Q] [R] [voted S] [G]
Renamer_Series: T, T (Y) [G]
RenamerDownloadStyle: False
RespectIDs: True
ScanFolders: E:\Movies|F:\TV Shows|G:\TV Shows
SortByOriginalFolder: False
SortWithoutArticle: True
Subtitles_PreferedLanguage: in English
ThemedBackgrounds: True
ThumbnailExtract_Auto: False
ThumbnailExtract_Lots: False
TMDb_LanguageAbbreviation: en
TMDb_LanguageID: 7
TMDb_LanguageName: English
Torrents_AllowMagnetLinks: False
Trailers_AlwaysReEncode: False
Trailers_AutoDownload: False
Trailers_AutoReEncode: False
Trailers_AutoReplace: True
Trailers_MaxBitRate: 1600
Trailers_SaveLocation: 6
Trailers_TargetSize: 480 (pixels high)
Trailers_WatchOutput: False
TranslateSEEtoAAA: False
TTVDB_LanguageAbbreviation: en
TTVDB_LanguageID: 7
TTVDB_LanguageName: English
TV_Overrides: law and order ci*71489*4203|mash*70994*4315|the office us*73244*6061
TVAutoScanCheckMissingThumbs: True
TVFetchSeasonBanners: True
TVFetchSeasonPosters: True
UITheme: Windows
UpdateFile: Update.txt
UpdatePath: http://download.MediaCenterMaster.com/AutoUpdate/
UseAutoDetectionMode: False
UseAutoUpdate: False
UseCloudNetwork: True
UseConsolodatedGenres: False
UseExistingPosters: True
UseFetcherThreads: False
Usenet_AutoLoadNZB: False
Usenet_CacheLocation: C:\Users\HexTV\AppData\Roaming\Peter Souza IV\Media Center Master\Usenet
Usenet_MaxConnections: 20
Usenet_MoveNZBFile: False
Usenet_Password: {Privacy Censor}
Usenet_UseMCMToDownload: True
UsePostProcessing: False
UsePostProcessingTVEpisode: False
UsePostProcessingTVShow: False
UseSecondaryGenres: False
UseWindowsProxy: True
UT_AutoForceTVDownloads: False
UT_AutoLabel: False
UT_AutoRemoveCompletes: False
UT_EnableManager: False
UT_LeaveSeedingTorrentsWithETA: False
UT_SeedUntilRatio: 0.000
VersionUpgrader: 5
WantMovieTorrentDownloader: False
WantOpenSubtitlesOrg: False
WantQueueAbortConfirmation: True
WantSmoothImages: False
WantSubtitleDownloads: False
WantTorrent_eztv: False
WantTorrent_kickasstorrents: False
WantTorrent_newtorrents: False
WantTorrent_thepiratebay: False
WantTorrent_torrentbutler: False
WantTorrentAutoStart: False
WantTVTorrentDownloader: False
WantUsenet: False
WantVideoDetails: False
WhatToDoWithBadEpisodeDownloads: Skip
XBMC_AlternatePosterSize: False
XBMC_API_Integration: False
XBMC_API_Notifications: False
XBMC_API_Scan: False
XBMC_ExtraFanart: False
XBMCMovieTBN: True
YAMJEnabled: False


Detailed Version Information:
File versions (current + install path):
AutoUpdate.dll version: 2.31.11117.1299
MCMStubLauncher.exe version: 2.17.26917.859
unins000.exe version: 51.1052.0.0
File versions (%AppData%\bin):
AdultDVDEmpire.dll version: 3.22.25617.687
AutoUpdate.dll version: 2.31.11117.1299
ffmpeg.exe version: none
GayDVDEmpire.dll version: 3.22.25617.687
ICSharpCode.SharpZipLib.dll version: 0.86.0.518
IMDB.dll version: 3.6.11117.1299
Ionic.Zip.dll version: 1.9.1.8
MCMIDTag.dll version: 2.16.11117.1299
MCMMKVTag.dll version: 2.16.11117.1299
MCMWTV.dll version: 2.16.11117.1299
MediaCenterMaster.exe version: 2.17.26917.859
MediaInfo.dll version: 0.7.65.0
MonoTorrent.dll version: 0.80.0.0
Newtonsoft.Json.dll version: 5.0.5.16108
ObjectListView.dll version: 2.16.11117.1299
par2.exe version: none
RottenTomatoes.dll version: 1.2.19713.596
Sublight.Plugins.SubtitleProvider.dll version: 1.0.0.0
SublightPlugin.dll version: 2.16.11117.1299
System.Data.SQLite.dll version: 1.0.74.0
TMDb.dll version: 5.33.11117.1299
TMDbA.dll version: 1.6.11117.1299
unrar.dll version: 4.0.4.3
VidInfo.exe version: 2.15.25315.814


 Profile  
 Post subject: Re: tvdb episode doesnt seem to exist
PostPosted: December 3rd, 2017, 11:23 am 
Offline
Downloaded Clip

Joined: November 29th, 2017, 8:03 pm
Posts: 5
I had something similar a while back. What I found is that there was a file (movie.xml) that had been created in my tv folders and was preventing MCM from seeing and fetching for those folders. Deleting the movie.xml file from all TV folders did the trick for me.

Also try this if the above does not apply, temporarily disable your antivirus and malware software. Then run MCM. Try fetching and see if that does the trick. Sometimes antivirus programs get in the way. Make sure to enable AV once fetching starts.


 Profile  
 Post subject: Re: tvdb episode doesnt seem to exist
PostPosted: December 3rd, 2017, 12:13 pm 
Offline
Downloaded Clip

Joined: June 2nd, 2015, 3:20 am
Posts: 6
Don't have a movie.xml file in the TV folders and turning off antivirus and firewall made no difference, thanks for the suggestions though.


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 Post subject: Re: tvdb episode doesnt seem to exist
PostPosted: December 3rd, 2017, 2:54 pm 
Offline
Downloaded Clip

Joined: November 29th, 2017, 8:03 pm
Posts: 5
Try this. Find one show that you know was good and was working. Clear metadata for that one show and fetch again. Then have just one episode for that show in the parse folder and parse that. If it adds with no problem, you might just have corruption. Refetch all shows.


 Profile  
 Post subject: Re: tvdb episode doesnt seem to exist
PostPosted: December 3rd, 2017, 7:58 pm 
Offline
Downloaded Clip

Joined: June 2nd, 2015, 3:20 am
Posts: 6
Nope, if I delete metadata and try to fetch it I get the same error, shows that downloaded fine before just won't download, I've reinstalled MCM and have latest version but still won't download. Nothing is found when using tvdb


 Profile  
 Post subject: Re: tvdb episode doesnt seem to exist
PostPosted: December 8th, 2017, 9:34 pm 
Offline
Downloaded Clip

Joined: November 29th, 2017, 8:03 pm
Posts: 5
Sorry was away. Could you use the troubleshooter and test video episode detection? What does the troubleshooter return? Make sure to put in the exact filename including file extension in the test area. Copy and paste results in your reply.


 Profile  
 Post subject: Re: tvdb episode doesnt seem to exist  [SOLVED]
PostPosted: December 17th, 2017, 12:34 pm 
Offline
Downloaded Clip

Joined: June 2nd, 2015, 3:20 am
Posts: 6
Started working again on it's own! Thanks anyway


 Profile  
 Post subject: Re: tvdb episode doesnt seem to exist
PostPosted: December 17th, 2017, 5:20 pm 
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Community Support
User avatar

Joined: September 10th, 2010, 8:36 am
Posts: 2531
Location: Washington
Most of the time this is a issue at TVDB. I have seen the first process fail and a second process work.

Only way to really tell is looking at the debug log on what is being returned from TVDB.

_________________
Support Information
Help-Support Information, Click "Copy All", "Yes", "OK", "Close" and paste in forum

Debug logging
Help-Debug-Show developer-level debug messaging

stable version 2.18.13718.884 / May 17th, 2018


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