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 Post subject: No files in backup zip
PostPosted: August 25th, 2019, 8:10 pm 
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Downloaded Clip

Joined: May 9th, 2015, 9:19 pm
Posts: 6
I am trying to move MCE to another device, and when I backup the settings it appears successful but the zip file is empty and it cannot be restored on the new device. The error on the new device is ...aborted: XML backup is invalid or doesn't exist. What am I missing?


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 Post subject: Re: No files in backup zip
PostPosted: August 26th, 2019, 9:07 am 
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Developer/Owner
User avatar

Joined: May 1st, 2009, 10:12 am
Posts: 11611
Location: Meridian, ID, USA
Try enabling developer-level debug from the Help menu and make your backup again. If the .zip is still empty, look in the log for any errors and post it here.

Additionally, provide your required Support Information, also found in the Help menu.

_________________
Peter Souza IV
stable version 2.19.23119.1014 / August 19th, 2019
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 Post subject: Re: No files in backup zip
PostPosted: August 26th, 2019, 2:56 pm 
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Downloaded Clip

Joined: May 9th, 2015, 9:19 pm
Posts: 6
No files were added and there is no errors in the logs.

Support Information generated by Media Center Master:
Installation name: Media Center Master
Installation date: 20180227
Media Center Master: 2.19.23119.1014
Windows version: Windows 10 Pro (64-bit)
Windows version (raw): Microsoft Windows NT 6.2.9200.0
.NET framework information:
Runtime loaded: 2.0.50727.9145
Runtimes installed:
2.0.50727.4927 SP2
3.0.30729.4926 SP2
3.5.30729.4926 SP1
4.8.03752
4.0.0.0
AppData path: C:\Users\gbour\AppData\Roaming\Peter Souza IV\Media Center Master
AppSettingKey path: HKEY_CURRENT_USER\SOFTWARE\Peter Souza IV\Media Center Master
Command line: "C:\Program Files (x86)\Media Center Master\MCMStubLauncher.exe"
Current path: C:\Program Files (x86)\Media Center Master
Administrative details:
User is administrator: true
UAC status: enabled
Elevation status: elevated
Proxy:(none in use)


Media Center Master preferences and settings (from registry):
AllowSlowUIColumns: False
AnnouncementsLast: 1439461656
AppendParentalRatingsToMovieDescription: False
Art_AutoResize: True
Art_BackdropWidth: 1280
Art_EnableOldArtChooser: False
Art_PosterWidth: 320
Art_SeenNoPromptDisclaimer: True
Artwork_FanartTV: False
Artwork_FanartTV_ClearArt: True
Artwork_FanartTV_ClearArt_SaveAs: clearart
Artwork_FanartTV_ClearLogo: True
Artwork_FanartTV_DiscArt: True
Artwork_FanartTV_DiscArt_SaveAs: disc
Artwork_FanartTV_HD: True
Artwork_FanartTV_Logo_SaveAs: logo
Artwork_FanartTV_MovieBanner: True
Artwork_FanartTV_MovieBanner_SaveAs: banner
Artwork_FanartTV_Thumbnail: True
Artwork_FanartTV_Thumbnail_SaveAs: thumb
AskForIMDBIDOnUnknownMovies: True
AutoFetchMetaDataForTVScanFolders: False
AutoMaximizePosterWindow: False
AutoProcess_Fetch: True
AutoProcess_Move: True
AutoProcess_ParseAndIgnore: False
AutoProcess_Rename: True
AutoProcessNewTV: True
AutoRunNewMediaList: False
AutoShrinkPostersForDVDID: True
BestSummary: Use smallest available description
ConfirmationPromptTimeout: 30
CreateBlank: False
CreateDVDIDMetaData: True
CreateMovieNFOMetaData: True
CreatePyTiVoMetadata: False
DeepInspectVideoFor3D: True
DeleteOldLogs: True
DetectAndOrganizeSingleFileItems: True
DisableTorrenting: False
DontDownloadTVBefore: 01/01/18 10:27:36 AM
DontFetchPictures: False
DontSaveWorkingCache: False
DontTryToElevateUAC: False
DotNetCheck_Status: Pass
Download_ParserInTestMode: False
DownloadAllBackdrops: True
DownloadCastThumbs: True
DownloadCrewThumbs: False
Downloader_AcceptArchives: False
Downloader_AgeThreshold: 4
Downloader_AllowAVI: True
Downloader_AllowFLV: False
Downloader_AllowHEVC: True
Downloader_AllowMKV: True
Downloader_AllowMP4: True
Downloader_AllowMPG: True
Downloader_AllowWMV: False
Downloader_AvoidSubs: True
Downloader_Avoidx264: True
Downloader_CleanUp: True
Downloader_ExtractArchives: False
Downloader_InspectTrackers: True
Downloader_Movie_1080HD_SizeMax: 15000000000
Downloader_Movie_1080HD_SizeMin: 3000000000
Downloader_Movie_1080HDHEVC_SizeMax: 5000000000
Downloader_Movie_1080HDHEVC_SizeMin: 750000000
Downloader_Movie_4K_SizeMax: 100000000000
Downloader_Movie_4K_SizeMin: 8000000000
Downloader_Movie_4KHEVC_SizeMax: 100000000000
Downloader_Movie_4KHEVC_SizeMin: 5000000000
Downloader_Movie_720HD_SizeMax: 10000000000
Downloader_Movie_720HD_SizeMin: 1750000000
Downloader_Movie_720HDHEVC_SizeMax: 2500000000
Downloader_Movie_720HDHEVC_SizeMin: 400000000
Downloader_Movie_SD_SizeMax: 1500000000
Downloader_Movie_SD_SizeMin: 400000000
Downloader_MovieAllowForeign: False
Downloader_MovieExcludeTerms: cam r5 ts telesync webscr* dvdscr* scr dubbed german fr french dutch* swesub* vosfr nlsubs nl_subs dvd4 dvd5 dvd9
Downloader_MovieExcludeTerms_1080HD: 720* 2160* uhd ultrahd HEVC x265 H265
Downloader_MovieExcludeTerms_1080HDHEVC: 720* 2160* uhd ultrahd x264 xvid divx
Downloader_MovieExcludeTerms_4K: 720* 1080* HEVC x265 H265
Downloader_MovieExcludeTerms_4KHEVC: 720* 1080* x264 xvid divx
Downloader_MovieExcludeTerms_720HD: 1080* 2160* uhd ultrahd HEVC x265 H265
Downloader_MovieExcludeTerms_720HDHEVC: 1080* 2160* uhd ultrahd x264 xvid divx
Downloader_MovieExcludeTerms_SD: 720* 1080* 2160* uhd ultrahd HEVC x265 H265
Downloader_MovieIncludeTerms_1080HD: 1080*
Downloader_MovieIncludeTerms_1080HDHEVC: 1080* *265
Downloader_MovieIncludeTerms_4K: 2160*
Downloader_MovieIncludeTerms_4KHEVC: 2160* *265
Downloader_MovieIncludeTerms_720HD: 720*
Downloader_MovieIncludeTerms_720HDHEVC: 720* *265
Downloader_MovieQuality: 15
Downloader_ParserIgnoresReadOnly: True
Downloader_RatingThreshold: 4.5
Downloader_ReplaceUseBestQuality: False
Downloader_RunAtStartup: True
Downloader_SeeAdvanced: False
Downloader_Torrents_SkipPeerCheckOnNewUploads: True
Downloader_TV_1080HD_SizeMax: 8000000000
Downloader_TV_1080HD_SizeMin: 500000000
Downloader_TV_1080HDHEVC_SizeMax: 2000000000
Downloader_TV_1080HDHEVC_SizeMin: 100000000
Downloader_TV_4K_SizeMax: 10000000000
Downloader_TV_4K_SizeMin: 2500000000
Downloader_TV_4KHEVC_SizeMax: 15000000000
Downloader_TV_4KHEVC_SizeMin: 1000000000
Downloader_TV_720HD_SizeMax: 4000000000
Downloader_TV_720HD_SizeMin: 200000000
Downloader_TV_720HDHEVC_SizeMax: 1000000000
Downloader_TV_720HDHEVC_SizeMin: 50000000
Downloader_TV_SD_SizeMax: 1250000000
Downloader_TV_SD_SizeMin: 70000000
Downloader_TVAllowForeign: False
Downloader_TVExcludeTerms: preair flv dubbed german fr french dutch* swesub* vosfr nlsubs nl_subs dvd4 dvd5 dvd9
Downloader_TVExcludeTerms_1080HD: 720* 2160* uhd ultrahd HEVC x265 H265
Downloader_TVExcludeTerms_1080HDHEVC: 720* 2160* uhd ultrahd x264 xvid divx
Downloader_TVExcludeTerms_4K: 720* 1080* HEVC x265 H265
Downloader_TVExcludeTerms_4KHEVC: 720* 1080* x264 xvid divx
Downloader_TVExcludeTerms_720HD: 1080* 2160* uhd ultrahd HEVC x265 H265
Downloader_TVExcludeTerms_720HDHEVC: 1080* 2160* uhd ultrahd x264 xvid divx
Downloader_TVExcludeTerms_SD: 720* 1080* 2160* uhd ultrahd HEVC x265 H265
Downloader_TVIncludeTerms_1080HD: 1080*
Downloader_TVIncludeTerms_1080HDHEVC: 1080* *265
Downloader_TVIncludeTerms_4K: 2160*
Downloader_TVIncludeTerms_4KHEVC: 2160* *265
Downloader_TVIncludeTerms_720HD: 720*
Downloader_TVIncludeTerms_720HDHEVC: 720* *265
Downloader_TVQuality: 0
Downloader_UpgradeMovieQuality: False
Downloader_WantObscure: False
DownloaderMaxRate: 2500
DownloadHistory_Library: True
DownloadHistory_Movies: True
DownloadHistory_NotFound: True
DownloadHistory_Skip: True
DownloadHistory_Success: True
DownloadHistory_TV: True
DualPass: True
Emby_ShortContextRating: False
EpisodeRenamingConvention: N - SXXEYY - T
FilteringDisabled: False
FolderCleaner_AutoCleanOnFetch: True
FolderCleaner_DeleteSamples: True
FolderCleaner_DeleteStaleMetadata: True
FolderCleaner_DeleteUnknownFolders: True
FolderCleaner_DeleteUnknownImages: True
FolderCleaner_DeleteUnusedExternalMetadata: True
FolderCleaner_TestMode: False
ForcedTitleTag: True
FullModeOverride: False
HasSeenTooltipOnMinimize: True
HideTitleBarLicensing: False
HighlightMissingMeta: False
HTML_FastVideoInspection: True
IgnorePeriodFilesAndDirectories: True
ImagesByNameMode: New
Interval_AutoScan: 60
Interval_AutoScanEpisodes: 600
Interval_DownloadNewMovies: 86400
Interval_DownloadNewTV: 7200
Interval_DownloadParser: 1800
Interval_DownloadTorrentFeeds: 3600
Interval_NewMediaList: 7200
Interval_uTorrent: 900
LastFetchMode: 2
LicenseCache: G0yX2*******************
LicenseCode: MCMLT******************
LicenseDetails: {Privacy Censor}
LicensingMode: 2
LicensingSystemNew: True
LimitBackdropDownloads: 5
LogLimit: 500
LogTimestamp: False
LogToFile: True
ManualMovieConfirm: True
MaxFetcherThreads: 4
MCMInstallCheck: 1
MediaListSort: ListTitle_NoArticles/A
Metadata_AllowFetcherKeywordTags: True
Metadata_aTVFlash: False
Metadata_Boxee: False
Metadata_DLNA: True
Metadata_Embedded: False
Metadata_FullOverwrite: True
Metadata_JRiver: False
Metadata_MediaBrowserOld: False
Metadata_MythTV: False
Metadata_WDTV: False
Metadata_XStreamer: False
MinimizeToTray: True
MoreRelaxedSearching: True
MoveMovieDownloadsTo: \\SAPRANOPC\My Media\Movies\
Movie_VotedScoreSource: primary fetcher
Netgear_AutoReduceFileSize: True
Netgear_CompatibleTextFields: False
Netgear_EmbedPoster: True
Netgear_Force_EASCII: True
Netgear_MetaData: False
Netgear_TLENID3Standard: True
NewMediaListDays: 7
NMTPathMapping: C:\Example\Path**file:///opt/sybhttpd/localhost.drives/NETWORK_SHARE/EXAMPLESHARE|
NoCommas: False
NoConfirmOnOneResult: True
NonblockingConfirmationPrompts: True
NoSpaces: False
NoSpaces2: False
OnlyShowAnnouncements: False
OrganizerShowMetaData: True
OrganizerShowOtherFiles: True
Plugin_Fetcher_Adult: TMDbA
Plugin_Fetcher_Movies1: tMDB
Plugin_Fetcher_Movies2: IMDB
Plugin_Fetcher_TV: thetvdb.com
PopupMoveWindow: True
PostProcessing_Hide: True
PostProcessing_Wait: True
PostProcessingTVEpisode_Hide: True
PostProcessingTVEpisode_Wait: True
PostProcessingTVShow_Hide: True
PostProcessingTVShow_Wait: True
ReadOnlyFoldersVisible: True
RelaxedTVDetection: True
RenameFiles: True
RenameFolders: True
Renamer_Movie: T, T (Y)
Renamer_Series: T T (Y)
RenamerDownloadStyle: False
RespectIDs: True
RuT_EnableManager: False
ScanFolders: \\SAPRANOPC\My Media\Movies|\\SAPRANOPC\My Media\TV Series
SearchWithoutPath: False
SeasonRenamingConvention: Season {S}
ShowDebug: False
SortByOriginalFolder: False
SortWithoutArticle: True
Subtitle_NamingMode: Single
Subtitles_PreferedLanguage: in English
Subtitles_PreferedLanguages: en,en
ThemedBackgrounds: True
ThumbnailExtract_Auto: True
ThumbnailExtract_Lots: False
TMDb_CountryAbbreviation: US
TMDb_LanguageAbbreviation: en
TMDb_LanguageID: 7
TMDb_LanguageName: English
TorrentDownloadPath: \\SAPRANOPC\My Media\New Downloads\
TorrentDownloadPathOther: \\SAPRANOPC\My Media\New Downloads\
TorrentFinishedPath: \\SAPRANOPC\My Media\New Downloads\
Torrents_AllowMagnetLinks: True
Torrents_DisableVirusProtection: False
Torrents_DownloadDelay: 8
Torrents_MinimumEpisodeSeeds: 5
Torrents_MinimumMovieSeeds: 35
Trailers_AllowAdaptiveYouTubeTrailerMuxing: False
Trailers_AlwaysReEncode: False
Trailers_AutoDownload: False
Trailers_AutoReEncode: False
Trailers_AutoReplace: True
Trailers_MaxBitRate: 1600
Trailers_SaveLocation: 6
Trailers_TargetSize: 480 (pixels high)
Trailers_WatchOutput: False
Trakt: False
Trakt_Auto: False
Trakt_AutoAddTV: False
Trakt_AutoDownload: False
Trakt_AutoDownloadCheckRelease: True
Trakt_ReleaseDayOffset: 0
TranslateSEEtoAAA: False
TTVDB_LanguageAbbreviation: en
TTVDB_LanguageID: 7
TTVDB_LanguageName: English
TV_Overrides: aquarius*281537*47569|grand tour*314087*|law and order ci*71489*4203|mash*70994*4315|taboo*292157*|the office us*73244*6061|the tick*317654*|travelers*314544*
TVAutoScanCheckMissingThumbs: False
TVFetchSeasonBanners: True
TVFetchSeasonPosters: True
TVShowBias: US
TVThemeMusic: False
TVVideoBackdrops: False
UITheme: Windows
UpdateFile: Update.txt
UpdatePath: http://download.MediaCenterMaster.com/AutoUpdate/
UseAutoDetectionMode: True
UseAutoUpdate: True
UseCloudNetwork: True
UseConsolodatedGenres: False
UseExistingPosters: True
UseFetcherThreads: True
Usenet_AutoLoadNZB: False
Usenet_AutoLoadNZBPath: C:\Users\Geoff\AppData\Roaming\Peter Souza IV\Media Center Master\Usenet\NZBs
Usenet_Binsearch: True
Usenet_CacheLocation: C:\Users\gbour\AppData\Roaming\Peter Souza IV\Media Center Master\Media Center Master\Usenet
Usenet_Host: secure.news.easynews.com
Usenet_MaxConnections: 20
Usenet_MCMIndex: False
Usenet_MoveNZBFile: False
Usenet_NZBsu: True
Usenet_Password: {Privacy Censor}
Usenet_Port: 563
Usenet_SSL: True
Usenet_UseMCMToDownload: True
Usenet_UserName: {Privacy Censor}
UsenetPaused: False
UsePostProcessing: False
UsePostProcessingTVEpisode: False
UsePostProcessingTVShow: False
UseSecondaryGenres: False
UseWindowsProxy: False
UT_AutoForceTVDownloads: False
UT_AutoLabel: False
UT_AutoRemoveCompletes: True
UT_AutoRepair: True
UT_EnableManager: False
UT_Hostname: localhost
UT_LeaveSeedingTorrentsWithETA: False
UT_Password: {Privacy Censor}
UT_Port: 8888
UT_RemoteAddMagnets: False
UT_RemoteAddTorrents: False
UT_SeedUntilRatio: 0.000
UT_Username: {Privacy Censor}
VersionUpgrader: 6
WantExtendedTVStatus: False
WantExtendedTVStatusSortable: False
WantMovieTorrentDownloader: True
WantNewMovieDownloads: False
WantOpenSubtitlesOrg: False
WantQueueAbortConfirmation: True
WantSmoothImages: False
WantSubtitleDownloads: False
WantSubtitleDownloads_Movies: False
WantSubtitleDownloads_TV: False
WantTorrent_eztv: False
WantTorrent_isohunt: True
WantTorrent_kickasstorrents: True
WantTorrent_rarbg: True
WantTorrent_thepiratebay_new: True
WantTorrentAutoStart: True
WantTVTorrentDownloader: True
WantUsenet: True
WantVideoDetails: True
WhatToDoWithBadEpisodeDownloads: Re-download
XBMC_AlternatePosterSize: False
XBMC_API_Integration: False
XBMC_API_Notifications: False
XBMC_API_Scan: False
XBMC_ExtraFanart: False
XBMC_FillTitleFromOriginalTitle: False
XBMC_GenerateFanArtwork: True
XBMC_GeneratePosterArtwork: True
XBMC_NeverDeleteExtraFanart: False
XBMC_SpecialsSeasonHackFix: True
XBMC_Version: 10
YAMJEnabled: False


Detailed Version Information:
File versions (current + install path):
AutoUpdate.dll version: 2.31.11117.1299
MCMStubLauncher.exe version: 2.17.26917.859
unins000.exe version: 51.1052.0.0
File versions (%AppData%\bin):
AdultDVDEmpire.dll version: 3.30.21019.602
AutoUpdate.dll version: 2.32.21019.821
ffmpeg.exe version: none
ffprobe.exe version: none
GayDVDEmpire.dll version: 3.30.21019.602
ICSharpCode.SharpZipLib.dll version: 0.86.0.518
IMDB.dll version: 4.3.23119.842
Ionic.Zip.dll version: 1.9.1.8
MCMIDTag.dll version: 2.17.20819.844
MCMMKVTag.dll version: 2.17.20819.844
MCMWTV.dll version: 2.16.11117.1299
MediaCenterMaster.exe version: 2.19.23119.1014
MediaInfo.dll version: 18.3.1.0
MonoTorrent.dll version: 0.80.0.0
Newtonsoft.Json.dll version: 5.0.5.16108
ObjectListView.dll version: 2.19.20919.639
par2.exe version: none
RottenTomatoes.dll version: 1.2.19713.596
Sublight.Plugins.SubtitleProvider.dll version: 1.0.0.0
SublightPlugin.dll version: 2.19.21019.821
System.Data.SQLite.dll version: 1.0.111.0
tMDB.dll version: 5.40.4518.858
TMDbA.dll version: 1.8.21019.633
unrar.dll version: 4.0.4.3
VidInfo.exe version: 2.20.23119.1008


 Profile  
 Post subject: Re: No files in backup zip
PostPosted: August 26th, 2019, 8:29 pm 
Offline
Community Support
User avatar

Joined: September 10th, 2010, 8:36 am
Posts: 2696
Location: Washington
Had no issue on two different machines performing backups. Of course MCM was not responsive during the process, I assume do the large amount of files in the cache folder since my test system was almost instant.

_________________
Support Information
Help-Support Information, Click "Copy All", "Yes", "OK", "Close" and paste in forum

Debug logging
Help-Debug-Show developer-level debug messaging

stable version 2.19 (build 23119.1014) / August 19th, 2019


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 Post subject: Re: No files in backup zip
PostPosted: August 27th, 2019, 4:24 pm 
Offline
Downloaded Clip

Joined: May 9th, 2015, 9:19 pm
Posts: 6
Never had a problem moving on to this device, but can't get off it.

Is there another way to get the settings out of MCM?


 Profile  
 Post subject: Re: No files in backup zip
PostPosted: August 28th, 2019, 2:55 pm 
Offline
Downloaded Clip

Joined: May 9th, 2015, 9:19 pm
Posts: 6
Is it worth reverting to an earlier version and try to back up?


 Profile  
 Post subject: Re: No files in backup zip
PostPosted: August 29th, 2019, 7:41 pm 
Offline
Downloaded Clip

Joined: May 9th, 2015, 9:19 pm
Posts: 6
All good Rebuilt it using screen shots of the settings and copying of the folder.


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