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 Post subject: Licensing: Payment email goes blank on every restart of MCM
PostPosted: January 22nd, 2020, 6:57 am 
Offline
Flash Video

Joined: August 12th, 2013, 5:22 pm
Posts: 10
Hello,

I have used MCM for many years and have a lifetime license that I have used for many years.

I recently installed a fresh install of MCM on my machine. I am not using MCM on any other machine. On every restart of the MCM software, it starts in Free Version mode, when I go to Help -> Licensing, I see my license code, but the Payment Email Address is blank. When I enter my email address and click "Done", I get the Success this has been registered response, and then MCM displays and functions as the "Premium" version. If I leave MCM running, it is all good. But if I shut MCM down, or restart my machine, thus quitting MCM, and then start MCM again, it starts up as Free Version mode.
I have uninstalled and reinstalled a fresh install of MCM, same result.

Any help would be appreciated.

Support Information generated by Media Center Master:
Installation name: Media Center Master
Installation date: 20200122
Media Center Master: 2.19.34019.735
Windows version: Windows 10 Home (64-bit)
Windows version (raw): Microsoft Windows NT 6.2.9200.0
.NET framework information:
Runtime loaded: 2.0.50727.9148
Runtimes installed:
2.0.50727.4927 SP2
3.0.30729.4926 SP2
3.5.30729.4926 SP1
4.8.03752
4.0.0.0
AppData path: C:\Users\micah\AppData\Roaming\Peter Souza IV\Media Center Master
AppSettingKey path: HKEY_CURRENT_USER\SOFTWARE\Peter Souza IV\Media Center Master
Command line: "C:\Program Files (x86)\Media Center Master\MCMStubLauncher.exe"
Current path: C:\Program Files (x86)\Media Center Master
Administrative details:
User is administrator: true
UAC status: enabled
Elevation status: not elevated
Proxy:(none in use)


Media Center Master preferences and settings (from registry):
AllowSlowUIColumns: False
AnnouncementsLast: 1579670690
AppendParentalRatingsToMovieDescription: False
Art_AutoResize: True
Art_BackdropWidth: 1280
Art_EnableOldArtChooser: False
Art_PosterWidth: 320
Artwork_FanartTV: False
Artwork_FanartTV_ClearArt: True
Artwork_FanartTV_ClearArt_SaveAs: clearart
Artwork_FanartTV_ClearLogo: True
Artwork_FanartTV_DiscArt: True
Artwork_FanartTV_DiscArt_SaveAs: disc
Artwork_FanartTV_HD: True
Artwork_FanartTV_Logo_SaveAs: logo
Artwork_FanartTV_MovieBanner: True
Artwork_FanartTV_MovieBanner_SaveAs: banner
Artwork_FanartTV_Thumbnail: True
Artwork_FanartTV_Thumbnail_SaveAs: thumb
AskForIMDBIDOnUnknownMovies: True
AutoFetchMetaDataForTVScanFolders: True
AutoMaximizePosterWindow: False
AutoProcess_Fetch: True
AutoProcess_Move: True
AutoProcess_ParseAndIgnore: False
AutoProcess_Rename: True
AutoProcessNewTV: True
AutoRunNewMediaList: False
AutoShrinkPostersForDVDID: True
BestSummary: Use smallest available description
ConfirmationPromptTimeout: 30
CreateBlank: True
CreateDVDIDMetaData: False
CreateMovieNFOMetaData: False
CreatePyTiVoMetadata: False
DeepInspectVideoFor3D: True
DeleteOldLogs: True
DetectAndOrganizeSingleFileItems: True
DisableTorrenting: True
DontSaveWorkingCache: False
DontTryToElevateUAC: True
DotNetCheck_Status: Pass
Download_ParserInTestMode: False
DownloadAllBackdrops: False
DownloadCastThumbs: True
DownloadCrewThumbs: False
Downloader_AcceptArchives: False
Downloader_AgeThreshold: 4
Downloader_AllowAVI: True
Downloader_AllowFLV: False
Downloader_AllowHEVC: True
Downloader_AllowMKV: True
Downloader_AllowMP4: True
Downloader_AllowMPG: False
Downloader_AllowWMV: False
Downloader_AvoidSubs: True
Downloader_Avoidx264: False
Downloader_CleanUp: True
Downloader_ExtractArchives: False
Downloader_InspectTrackers: False
Downloader_Movie_1080HD_SizeMax: 15000000000
Downloader_Movie_1080HD_SizeMin: 3000000000
Downloader_Movie_1080HDHEVC_SizeMax: 5000000000
Downloader_Movie_1080HDHEVC_SizeMin: 750000000
Downloader_Movie_4K_SizeMax: 100000000000
Downloader_Movie_4K_SizeMin: 8000000000
Downloader_Movie_4KHEVC_SizeMax: 100000000000
Downloader_Movie_4KHEVC_SizeMin: 5000000000
Downloader_Movie_720HD_SizeMax: 10000000000
Downloader_Movie_720HD_SizeMin: 1750000000
Downloader_Movie_720HDHEVC_SizeMax: 2500000000
Downloader_Movie_720HDHEVC_SizeMin: 400000000
Downloader_Movie_SD_SizeMax: 1500000000
Downloader_Movie_SD_SizeMin: 400000000
Downloader_MovieAllowForeign: False
Downloader_MovieExcludeTerms: cam r5 ts telesync webscr* dvdscr* scr dubbed german fr french dutch* swesub* vosfr nlsubs nl_subs dvd4 dvd5 dvd9
Downloader_MovieExcludeTerms_1080HD: 720* 2160* uhd ultrahd HEVC x265 H265
Downloader_MovieExcludeTerms_1080HDHEVC: 720* 2160* uhd ultrahd x264 xvid divx
Downloader_MovieExcludeTerms_4K: 720* 1080* HEVC x265 H265
Downloader_MovieExcludeTerms_4KHEVC: 720* 1080* x264 xvid divx
Downloader_MovieExcludeTerms_720HD: 1080* 2160* uhd ultrahd HEVC x265 H265
Downloader_MovieExcludeTerms_720HDHEVC: 1080* 2160* uhd ultrahd x264 xvid divx
Downloader_MovieExcludeTerms_SD: 720* 1080* 2160* uhd ultrahd
Downloader_MovieIncludeTerms_1080HD: 1080*
Downloader_MovieIncludeTerms_1080HDHEVC: 1080* *265
Downloader_MovieIncludeTerms_4K: 2160*
Downloader_MovieIncludeTerms_4KHEVC: 2160* *265
Downloader_MovieIncludeTerms_720HD: 720*
Downloader_MovieIncludeTerms_720HDHEVC: 720* *265
Downloader_MovieQuality: 0
Downloader_ParserIgnoresReadOnly: True
Downloader_RatingThreshold: 4.5
Downloader_ReplaceUseBestQuality: False
Downloader_RunAtStartup: False
Downloader_SeeAdvanced: False
Downloader_Torrents_SkipPeerCheckOnNewUploads: True
Downloader_TV_1080HD_SizeMax: 8000000000
Downloader_TV_1080HD_SizeMin: 500000000
Downloader_TV_1080HDHEVC_SizeMax: 2000000000
Downloader_TV_1080HDHEVC_SizeMin: 100000000
Downloader_TV_4K_SizeMax: 10000000000
Downloader_TV_4K_SizeMin: 2500000000
Downloader_TV_4KHEVC_SizeMax: 15000000000
Downloader_TV_4KHEVC_SizeMin: 1000000000
Downloader_TV_720HD_SizeMax: 4000000000
Downloader_TV_720HD_SizeMin: 200000000
Downloader_TV_720HDHEVC_SizeMax: 1000000000
Downloader_TV_720HDHEVC_SizeMin: 50000000
Downloader_TV_SD_SizeMax: 1250000000
Downloader_TV_SD_SizeMin: 70000000
Downloader_TVAllowForeign: False
Downloader_TVExcludeTerms: preair flv dubbed german fr french dutch* swesub* vosfr nlsubs nl_subs dvd4 dvd5 dvd9
Downloader_TVExcludeTerms_1080HD: 720* 2160* uhd ultrahd HEVC x265 H265
Downloader_TVExcludeTerms_1080HDHEVC: 720* 2160* uhd ultrahd x264 xvid divx
Downloader_TVExcludeTerms_4K: 720* 1080* HEVC x265 H265
Downloader_TVExcludeTerms_4KHEVC: 720* 1080* x264 xvid divx
Downloader_TVExcludeTerms_720HD: 1080* 2160* uhd ultrahd HEVC x265 H265
Downloader_TVExcludeTerms_720HDHEVC: 1080* 2160* uhd ultrahd x264 xvid divx
Downloader_TVExcludeTerms_SD: 720* 1080* 2160* uhd ultrahd
Downloader_TVIncludeTerms_1080HD: 1080*
Downloader_TVIncludeTerms_1080HDHEVC: 1080* *265
Downloader_TVIncludeTerms_4K: 2160*
Downloader_TVIncludeTerms_4KHEVC: 2160* *265
Downloader_TVIncludeTerms_720HD: 720*
Downloader_TVIncludeTerms_720HDHEVC: 720* *265
Downloader_TVQuality: 0
Downloader_UpgradeMovieQuality: False
Downloader_WantObscure: False
DualPass: True
Emby_ShortContextRating: False
EpisodeRenamingConvention: N - SXXEYY - T
FolderCleaner_AutoCleanOnFetch: True
FolderCleaner_DeleteSamples: True
FolderCleaner_DeleteStaleMetadata: True
FolderCleaner_DeleteUnknownFolders: True
FolderCleaner_DeleteUnknownImages: True
FolderCleaner_DeleteUnusedExternalMetadata: True
FolderCleaner_TestMode: False
ForcedTitleTag: True
HideTitleBarLicensing: False
HighlightMissingMeta: True
HTML_FastVideoInspection: True
IgnorePeriodFilesAndDirectories: True
ImagesByNameMode: New
Interval_AutoScan: 60
Interval_AutoScanEpisodes: 600
Interval_DownloadNewMovies: 86400
Interval_DownloadNewTV: 7200
Interval_DownloadParser: 1800
Interval_DownloadTorrentFeeds: 3600
Interval_NewMediaList: 7200
Interval_UpdateScoreStatusMovies: 259200
Interval_UpdateScoreStatusTV: 86400
Interval_uTorrent: 900
LastFetchMode: 1
LicenseCache: wDp36*******************
LicenseCode: MCMLT******************
LicenseDetails: {Privacy Censor}
LicensingMode: 2
LicensingSystemNew: True
LimitBackdropDownloads: 3
LogLimit: 500
LogTimestamp: False
LogToFile: True
ManualMovieConfirm: True
MaxFetcherThreads: 4
MCMInstallCheck: 1
MediaListSort: MCMSortTitle/A
Metadata_AllowFetcherKeywordTags: True
Metadata_aTVFlash: False
Metadata_Boxee: False
Metadata_DLNA: False
Metadata_Embedded: False
Metadata_JRiver: False
Metadata_MediaBrowserOld: False
Metadata_MythTV: False
Metadata_WDTV: False
Metadata_XStreamer: False
MinimizeToTray: False
MoreRelaxedSearching: True
MoveMovieDownloadsTo: C:\Users\micah\Videos\Movies
Movie_VotedScoreSource: primary fetcher
Netgear_AutoReduceFileSize: True
Netgear_CompatibleTextFields: False
Netgear_EmbedPoster: True
Netgear_Force_EASCII: True
Netgear_MetaData: False
Netgear_TLENID3Standard: True
NewMediaListDays: 7
NMTPathMapping: C:\Example\Path**file:///opt/sybhttpd/localhost.drives/NETWORK_SHARE/EXAMPLESHARE|
NoCommas: True
NoConfirmOnOneResult: True
NonblockingConfirmationPrompts: True
NoSpaces: False
NoSpaces2: False
OnlyShowAnnouncements: False
Plugin_Fetcher_Adult: TMDbA
Plugin_Fetcher_Movies1: TMDb
Plugin_Fetcher_Movies2: IMDB
Plugin_Fetcher_TV: thetvdb.com V3
PopupMoveWindow: True
PostProcessing_Hide: True
PostProcessing_Wait: True
PostProcessingTVEpisode_Hide: True
PostProcessingTVEpisode_Wait: True
PostProcessingTVShow_Hide: True
PostProcessingTVShow_Wait: True
ReadOnlyFoldersVisible: True
RelaxedTVDetection: True
RenameFiles: True
RenameFolders: True
Renamer_Movie: T T (Y)
Renamer_Series: T T (Y)
RenamerDownloadStyle: False
RespectIDs: True
RuT_EnableManager: False
ScanFolders: C:\Users\micah\Videos\Movies|C:\Users\micah\Videos\TV
SeasonRenamingConvention: Season {S}
SortByOriginalFolder: False
SortWithoutArticle: True
Subtitle_NamingMode: Single
Subtitles_PreferedLanguage: in English
Subtitles_PreferedLanguages: en,en
ThemedBackgrounds: True
ThumbnailExtract_Auto: True
ThumbnailExtract_Lots: False
TMDb_CountryAbbreviation: US
TMDb_LanguageAbbreviation: en
TMDb_LanguageID: 7
TMDb_LanguageName: English
TorrentFinishedPath: C:\Users\micah\Downloads\MediaCenterMaster Input
Torrents_AllowMagnetLinks: False
Torrents_DisableVirusProtection: False
Torrents_DownloadDelay: 8
Torrents_MinimumEpisodeSeeds: 3
Torrents_MinimumMovieSeeds: 15
Trailers_AllowAdaptiveYouTubeTrailerMuxing: False
Trailers_AlwaysReEncode: False
Trailers_AutoDownload: False
Trailers_AutoReEncode: False
Trailers_AutoReplace: True
Trailers_MaxBitRate: 1600
Trailers_SaveLocation: 6
Trailers_TargetSize: 480 (pixels high)
Trailers_WatchOutput: False
Trakt: False
Trakt_Auto: False
Trakt_AutoAddTV: False
Trakt_AutoDownload: False
Trakt_AutoDownloadCheckRelease: True
Trakt_ReleaseDayOffset: 0
TTVDB_LanguageAbbreviation: en
TTVDB_LanguageID: 7
TTVDB_LanguageName: English
TV_Overrides: law and order ci*71489*4203|mash*70994*4315|the office us*73244*6061
TVAutoScanCheckMissingThumbs: True
TVFetchSeasonBanners: True
TVFetchSeasonPosters: True
TVThemeMusic: False
TVVideoBackdrops: False
UITheme: Windows
UpdateFile: Update.txt
UpdatePath: http://download.MediaCenterMaster.com/AutoUpdate/
UseAutoDetectionMode: True
UseAutoUpdate: True
UseCloudNetwork: True
UseConsolodatedGenres: False
UseExistingPosters: True
UseFetcherThreads: True
Usenet_AutoLoadNZB: False
Usenet_Binsearch: True
Usenet_CacheLocation: C:\Users\micah\AppData\Roaming\Peter Souza IV\Media Center Master\Usenet
Usenet_MaxConnections: 20
Usenet_MCMIndex: False
Usenet_MoveNZBFile: False
Usenet_NZBsu: False
Usenet_Port: 119
Usenet_SSL: False
Usenet_UseMCMToDownload: True
UsePostProcessing: False
UsePostProcessingTVEpisode: False
UsePostProcessingTVShow: False
UseSecondaryGenres: False
UseWindowsProxy: True
UT_AutoForceTVDownloads: False
UT_AutoLabel: False
UT_AutoRemoveCompletes: False
UT_AutoRepair: True
UT_EnableManager: False
UT_LeaveSeedingTorrentsWithETA: False
UT_RemoteAddMagnets: True
UT_RemoteAddTorrents: True
UT_SeedUntilRatio: 0.000
VersionUpgrader: 8
WantExtendedTVStatus: False
WantExtendedTVStatusSortable: False
WantMovieTorrentDownloader: False
WantNewMovieDownloads: False
WantOpenSubtitlesOrg: False
WantQueueAbortConfirmation: True
WantSmoothImages: False
WantSubtitleDownloads: False
WantSubtitleDownloads_Movies: False
WantSubtitleDownloads_TV: False
WantTorrent_eztv: False
WantTorrent_isohunt: False
WantTorrent_kickasstorrents: False
WantTorrent_rarbg: False
WantTorrent_thepiratebay_new: False
WantTorrent_torrentfunk: False
WantTorrentAutoStart: False
WantTVTorrentDownloader: False
WantUsenet: False
WantVideoDetails: True
WhatToDoWithBadEpisodeDownloads: Skip
XBMC_AlternatePosterSize: False
XBMC_API_Integration: False
XBMC_API_Notifications: False
XBMC_API_Scan: False
XBMC_ExtraFanart: False
XBMC_FillTitleFromOriginalTitle: False
XBMC_GenerateFanArtwork: True
XBMC_GeneratePosterArtwork: True
XBMC_NeverDeleteExtraFanart: True
XBMC_SpecialsSeasonHackFix: True
XBMC_Version: 12
YAMJEnabled: False


Detailed Version Information:
File versions (current + install path):
AutoUpdate.dll version: 2.32.21019.821
MCMStubLauncher.exe version: 2.19.21019.821
unins000.exe version: 51.1052.0.0
File versions (%AppData%\bin):
AdultDVDEmpire.dll version: 3.30.21019.602
AutoUpdate.dll version: 2.32.21019.821
ffmpeg.exe version: none
ffprobe.exe version: none
GayDVDEmpire.dll version: 3.30.21019.602
ICSharpCode.SharpZipLib.dll version: 0.86.0.518
IMDB.dll version: 4.3.23119.842
Ionic.Zip.dll version: 1.9.1.8
MCMIDTag.dll version: 2.17.20819.844
MCMMKVTag.dll version: 2.17.20819.844
MCMWTV.dll version: 2.17.20819.844
MediaCenterMaster.exe version: 2.19.34019.735
MediaInfo.dll version: 18.3.1.0
MonoTorrent.dll version: 0.80.0.0
Newtonsoft.Json.dll version: 5.0.5.16108
ObjectListView.dll version: 2.19.20919.639
par2.exe version: none
Sublight.Plugins.SubtitleProvider.dll version: 1.0.0.0
SublightPlugin.dll version: 2.19.21019.821
System.Data.SQLite.dll version: 1.0.111.0
TMDb.dll version: 5.40.4518.858
TMDbA.dll version: 1.8.21019.633
unrar.dll version: 4.0.4.3
VidInfo.exe version: 2.22.33119.937

_________________
________________________
Micah Weihert


 Profile  
 Post subject: Re: Licensing: Payment email goes blank on every restart of
PostPosted: January 22nd, 2020, 7:03 am 
Offline
Flash Video

Joined: August 12th, 2013, 5:22 pm
Posts: 10
I have also ran the License Revoker via this website and while it showed successful on the website, it had no effect on the software on my machine.

_________________
________________________
Micah Weihert


 Profile  
 Post subject: Re: Licensing: Payment email goes blank on every restart of
PostPosted: February 16th, 2020, 7:21 am 
Offline
Community Support
User avatar

Joined: June 6th, 2012, 2:49 am
Posts: 580
Try running MCM as Admin when you are doing this stuff .. (or edit shortcut to always run as Admin in Compatibility). Not sure if that is the issue, but it works in some other programs I have used. One example is Excel / Word, etc.. Until run as Admin the changes never stick.

Good luck.

_________________
To Enable Debug Logging: HELP > DEBUG > SHOW DEVELOPER LEVEL DEBUGGING
When Asking For Support, Please Provide Your MCM Support Information:
HELP > SUPPORT INFORMATION, Click "COPY ALL", "YES", "OK", "CLOSE" and PASTE in forum.

DELL XPS SE 8930 / I7-8700 CPU - 3.20 Ghz / 16G RAM / Win10 Pro x64 /
250GB SSD, 2TB, 3TB, 3TB HDD, 1TB USB 3.0 HDD / nVidia GTX 1070 8GB DDR5 / WDTVLive SMP Gen3


 Profile  
 Post subject: Re: Licensing: Payment email goes blank on every restart of
PostPosted: February 16th, 2020, 9:26 am 
Offline
Flash Video

Joined: August 12th, 2013, 5:22 pm
Posts: 10
Thank you for your suggestion. I have done it. It did not work.

I first tried "right clicking" and "Run as administrator", didn't work. Then another way, the right click, properties, Checking the box for "Always run as Administrator", and didn't work.

I ran it in these ways, entered my licensing info, hit done, it "Accepted" my info and changed from free version to licensed version. I then closed the program and opened it up again, ... to the Free Version.

No Change.

_________________
________________________
Micah Weihert


 Profile  
 Post subject: Re: Licensing: Payment email goes blank on every restart of
PostPosted: February 16th, 2020, 9:42 am 
Offline
Community Support
User avatar

Joined: June 6th, 2012, 2:49 am
Posts: 580
Sorry about your issues. I am having quite a few myself atm, thankfully that isn't one of them. Hopefully someone like Pete or Doug will be able to offer some suggestions for you. The only other thing I can think of would be to revoke the license, and then add it back. The fact that you can get it to work but it doesn't stick is a bit perplexing to me. Are you using a VPN (I know the forums at least like to block me when I do). I have to shut mine down to post here, but I really don't think that would be the case with the license server.

Sorry I couldn't be more helpful, been up all night reinstalling windows and hitting a brick wall with fixing my MCM.

_________________
To Enable Debug Logging: HELP > DEBUG > SHOW DEVELOPER LEVEL DEBUGGING
When Asking For Support, Please Provide Your MCM Support Information:
HELP > SUPPORT INFORMATION, Click "COPY ALL", "YES", "OK", "CLOSE" and PASTE in forum.

DELL XPS SE 8930 / I7-8700 CPU - 3.20 Ghz / 16G RAM / Win10 Pro x64 /
250GB SSD, 2TB, 3TB, 3TB HDD, 1TB USB 3.0 HDD / nVidia GTX 1070 8GB DDR5 / WDTVLive SMP Gen3


 Profile  
 Post subject: Re: Licensing: Payment email goes blank on every restart of
PostPosted: February 16th, 2020, 12:12 pm 
Offline
Flash Video

Joined: August 12th, 2013, 5:22 pm
Posts: 10
Yes, I am running a VPN, and yes, to think, this is the first time I have ran a VPN while trying to use MCM..... I will try to run a few tests to see if I can use the VPN and still get it to the server.

Is there a server address I can put into the VPN to let it not be block by it?

Thank you for the help. I believe the VPN is my matter, now for further research on this topic and matter.

_________________
________________________
Micah Weihert


 Profile  
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