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claynz
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Post subject: Licensing Code Posted: December 13th, 2020, 7:29 pm |
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High-Def MKV |
Joined: September 25th, 2010, 5:44 pm Posts: 193 Location: Wellington, New Zealand
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Hi, I am trying to retrieve my Licensing code to my email address that I registered with but nothing is arriving, tried a few times and still nothing, can someone help?
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doug2h
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Post subject: Re: Licensing Code Posted: December 13th, 2020, 7:45 pm |
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Community Support |
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Joined: September 10th, 2010, 8:36 am Posts: 2864 Location: Washington
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I just tested the Forgot License Key without issues. Did you get the "License information has been found and e-mailed to you."? Only other options would emailing "Support@MediaCenterMaster.com"
_________________ Support Information Help-Support Information, Click "Copy All", "Yes", "OK", "Close" and paste in forum
Debug logging Help-Debug-Show developer-level debug messaging
stable version 2.20.32820.456/ November 23rd, 2020
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claynz
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Post subject: Re: Licensing Code Posted: December 13th, 2020, 8:08 pm |
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High-Def MKV |
Joined: September 25th, 2010, 5:44 pm Posts: 193 Location: Wellington, New Zealand
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doug2h
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Post subject: Re: Licensing Code Posted: December 13th, 2020, 8:17 pm |
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Community Support |
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Joined: September 10th, 2010, 8:36 am Posts: 2864 Location: Washington
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Only other options would possibly be twitter or Facebook.
But if emails are not going through all I can think of is a spam trap from your email provider.
_________________ Support Information Help-Support Information, Click "Copy All", "Yes", "OK", "Close" and paste in forum
Debug logging Help-Debug-Show developer-level debug messaging
stable version 2.20.32820.456/ November 23rd, 2020
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claynz
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Post subject: Re: Licensing Code Posted: December 13th, 2020, 8:28 pm |
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High-Def MKV |
Joined: September 25th, 2010, 5:44 pm Posts: 193 Location: Wellington, New Zealand
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emailing junk filtering has been turned off, how can I get the license key coming to another email address?
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claynz
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Post subject: Re: Licensing Code Posted: December 13th, 2020, 10:36 pm |
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High-Def MKV |
Joined: September 25th, 2010, 5:44 pm Posts: 193 Location: Wellington, New Zealand
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Is there a way I can extract the license code from a file on the computer? I have a system image that I have backed up last week when it was working fine
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doug2h
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Post subject: Re: Licensing Code Posted: December 14th, 2020, 6:33 am |
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Community Support |
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Joined: September 10th, 2010, 8:36 am Posts: 2864 Location: Washington
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Pretty sure the key only exists in the current user / software registry.
_________________ Support Information Help-Support Information, Click "Copy All", "Yes", "OK", "Close" and paste in forum
Debug logging Help-Debug-Show developer-level debug messaging
stable version 2.20.32820.456/ November 23rd, 2020
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claynz
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Post subject: Re: Licensing Code Posted: December 14th, 2020, 3:28 pm |
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High-Def MKV |
Joined: September 25th, 2010, 5:44 pm Posts: 193 Location: Wellington, New Zealand
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I have ended up purchasing a new lifetime license with a different email address attached to it and works fine by emailing the code, not happy though The reason all this has come about is the when I open MCM it checks all my TV Shows for updated episodes but only shows a red X next to them all. I tried the un licensing trick but when it came to enter code I couldn't find it and asking to email it never turned up in my email. However after the new license I got MCM is still showing the red X
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doug2h
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Post subject: Re: Licensing Code Posted: December 14th, 2020, 6:10 pm |
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Community Support |
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Joined: September 10th, 2010, 8:36 am Posts: 2864 Location: Washington
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claynz wrote: I have ended up purchasing a new lifetime license with a different email address attached to it and works fine by emailing the code, not happy though The reason all this has come about is the when I open MCM it checks all my TV Shows for updated episodes but only shows a red X next to them all. I tried the un licensing trick but when it came to enter code I couldn't find it and asking to email it never turned up in my email. However after the new license I got MCM is still showing the red X Sorry all you can do is wait on Pete to reply. Highlighting the column header tells you what the red x means. Attachment:
header.jpg [ 53.44 KiB | Viewed 699 times ]
Support Information required
_________________ Support Information Help-Support Information, Click "Copy All", "Yes", "OK", "Close" and paste in forum
Debug logging Help-Debug-Show developer-level debug messaging
stable version 2.20.32820.456/ November 23rd, 2020
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claynz
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Post subject: Re: Licensing Code Posted: December 14th, 2020, 6:26 pm |
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High-Def MKV |
Joined: September 25th, 2010, 5:44 pm Posts: 193 Location: Wellington, New Zealand
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Thanks fixed it by checking Enable T.V. Downloads under Downloader, not sure why it became unchecked
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