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It is currently April 22nd, 2021, 7:24 am

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 Post subject: Licensing Switching
PostPosted: April 13th, 2021, 5:10 pm 
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Original BluRay

Joined: November 16th, 2010, 5:29 am
Posts: 406
I've noticed over the past couple weeks that my lifetime licensing will switch back to free version. I click on Help/Licensing and my email and license code are present. I click done and it shows lifetime again. But several hours later, it will show free version. Any idea what could be causing this? I use a VPN (and have for years) and it doesn't show any disconnect. I'm guessing that MCM does some type of polling to the licensing server? Whatever is causing it it's really annoying as MCM in free version will not process my downloads or download anything new.

Thoughts?


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 Post subject: Re: Licensing Switching
PostPosted: April 13th, 2021, 5:15 pm 
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Joined: September 10th, 2010, 8:36 am
Posts: 2874
Location: Washington
Sound like the licensing server thinks you have MCM running on multiple/different systems and disconnect.

Only suggestion may be doing a complete Revoke process and reapplying the key.

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stable version 2.20.32820.456/ November 23rd, 2020


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 Post subject: Re: Licensing Switching
PostPosted: April 13th, 2021, 5:42 pm 
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Original BluRay

Joined: November 16th, 2010, 5:29 am
Posts: 406
I could try that but I've been running MCM on the same laptop for 5 years now and never had an issue. Haven't reinstalled MCM or anything that would cause the licensing server to think I'm not legitimate.


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 Post subject: Re: Licensing Switching
PostPosted: April 13th, 2021, 6:00 pm 
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Joined: September 10th, 2010, 8:36 am
Posts: 2874
Location: Washington
I have had Windows 10 updates break licensing. So this is not a new issue.

But to me with a vpn reporting different info to licensing server could always be a issue (it is with a lot of sites). But only Pete can truly comment.

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Help-Support Information, Click "Copy All", "Yes", "OK", "Close" and paste in forum

Debug logging
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stable version 2.20.32820.456/ November 23rd, 2020


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 Post subject: Re: Licensing Switching
PostPosted: April 13th, 2021, 6:18 pm 
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Original BluRay

Joined: November 16th, 2010, 5:29 am
Posts: 406
But did it happen several times a day? Like I said it's been fine using VPN for over 5 years and probably even longer. I think I got my lifetime license in 2010. First time I've ever had an issue like this. I mean yes I have had times when it switched back to the free version but never has it happened multiple times in a day.

I will be curious what Pete has to say.

thanks...


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 Post subject: Re: Licensing Switching
PostPosted: April 15th, 2021, 5:01 pm 
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Original BluRay

Joined: November 16th, 2010, 5:29 am
Posts: 406
Well interesting update. I have two laptops on a KVM. I noticed as long as I don't switch to my other laptop and keep the KVM on the laptop running MCM, my licensing stays at lifetime. It's really odd because the KVM only switches the keyboard, monitor and mouse. Not any networking. And according to my VPN logs, the connection has been stable for over a week.


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