Welcome to Media Center Master!
A powerful solution for mastering your digital media library.
Supporting Emby, Kodi/XBMC/OSMC, Plex, Windows Media Center, and more!

Home Download Gallery Wiki Issue Tracker Licensing Forums

   FAQ  •  Search •  Login •  Register     
It is currently January 26th, 2022, 2:53 am

All times are UTC - 7 hours [ DST ]



Post new topic Reply to topic  [ 45 posts ]  Go to page 1, 2, 3, 4, 5  Next
Author Message
 Post subject: Keep forgetting license
PostPosted: April 29th, 2014, 6:26 am 
Offline
Xvid Movie

Joined: March 30th, 2014, 8:26 am
Posts: 37
Hello,

I have a paid version of the software. I am having a problem that every time I restart the computer and MCM relaunches, I have to go in and re-activate my license. Typically the email address and license key are still there, but I have to bring up the window and click "done" every time. It is a bit annoying, especially when I forget to do it and come back later to find nothing was downloaded or processed in my absence.

Wondering if there is a fix for this?

Thanks

Joe


 Profile  
 Post subject: Re: Keep forgetting license
PostPosted: April 29th, 2014, 6:53 am 
Offline
Xvid Movie

Joined: March 30th, 2014, 8:26 am
Posts: 37
I had searched before and couldn't find anything, then came across this:

viewtopic.php?f=4&t=8435

I followed those steps, I will let you know if these steps do not resolve the problem.

Thanks

Joe


 Profile  
 Post subject: Re: Keep forgetting license
PostPosted: April 29th, 2014, 8:48 pm 
Offline
Developer/Owner
User avatar

Joined: May 1st, 2009, 10:12 am
Posts: 11746
Location: Meridian, ID, USA
That usually fixes the issue -- also make sure you are using the latest auto-update version. About a month ago, I put out a new release that made the licensing system much more rhobust specifically to target issues like these.

_________________
Peter Souza IV
stable version 2.21.15521.1237 / June 4th, 2021
Media Center Master on Facebook!


 Profile  
 Post subject: Re: Keep forgetting license
PostPosted: April 30th, 2014, 4:17 am 
Offline
Xvid Movie

Joined: March 30th, 2014, 8:26 am
Posts: 37
Hey Pete,

It didn't fix the problem. Now it reverted to the demo version. I believe I have the most updated software. Can I update the updater service separately?


 Profile  
 Post subject: Re: Keep forgetting license
PostPosted: April 30th, 2014, 11:42 am 
Offline
Developer/Owner
User avatar

Joined: May 1st, 2009, 10:12 am
Posts: 11746
Location: Meridian, ID, USA
There's no updater service with Media Center Master -- it's built into the software. However, I just released version 2.11, so you can grab the latest installer to be sure you have all the latest file versions.

The next time it happens (right after it happens -- it can't be too much later), use the Troubleshooter from the Help menu to troubleshoot licensing and general connectivity.

_________________
Peter Souza IV
stable version 2.21.15521.1237 / June 4th, 2021
Media Center Master on Facebook!


 Profile  
 Post subject: Re: Keep forgetting license
PostPosted: April 30th, 2014, 2:13 pm 
Offline
Xvid Movie

Joined: March 30th, 2014, 8:26 am
Posts: 37
Thanks for the follow up Pete.

I checked and didn't have the updated version. I know MCM checks on start up, but for some reason didn't catch that update. I updated. When I launched the new version it was the demo version, I entered the license info from the help menu and it changed to the licensed version. After some time, I noticed that it was displaying "Free Version". Here is what the trouble shooter gave me:

Now testing licensing and internet connectivity (maximum wait: 120 seconds)...

General internet check? True
... internet check: Everything Is Fine
... internet check: Everything Is Fine
... licence server: Reachable And Valid Timestamp
...... it looks like one or more of the licensing servers is unreachable, but lic3.mediacentermaster.com is working for you

License e-mail: (none)
... code: ****-****-**J8S-YLT63

License status: Expired
... for this computer? False


Test completed


My license should be good until March 2015


 Profile  
 Post subject: Re: Keep forgetting license
PostPosted: April 30th, 2014, 2:43 pm 
Offline
Developer/Owner
User avatar

Joined: May 1st, 2009, 10:12 am
Posts: 11746
Location: Meridian, ID, USA
It looks like our primary licensing server was having some issues. Should be working now, but keep an eye on it and if it happens again in the future, remember to try that troubleshooter (ASAP... if it takes more than a few minutes to notice you've lost your license, the troubleshooter info will be useless) and also try these URLs to see what they return:

http://lic1.mediacentermaster.com/?action=ping3
http://lic2.mediacentermaster.com/?action=ping3
http://lic3.mediacentermaster.com/?action=ping3

_________________
Peter Souza IV
stable version 2.21.15521.1237 / June 4th, 2021
Media Center Master on Facebook!


 Profile  
 Post subject: Re: Keep forgetting license
PostPosted: April 30th, 2014, 3:04 pm 
Offline
Xvid Movie

Joined: March 30th, 2014, 8:26 am
Posts: 37
Thanks again Pete.

I had been sending a reply at the same time you were, and mine somehow got lost. Your previous answers mine anyway.

I appreciate the quick replies, and I'll follow up if there are any more issues.

Joe


 Profile  
 Post subject: Re: Keep forgetting license
PostPosted: April 30th, 2014, 3:23 pm 
Offline
Developer/Owner
User avatar

Joined: May 1st, 2009, 10:12 am
Posts: 11746
Location: Meridian, ID, USA
Sounds good, Joe!

_________________
Peter Souza IV
stable version 2.21.15521.1237 / June 4th, 2021
Media Center Master on Facebook!


 Profile  
 Post subject: Re: Keep forgetting license
PostPosted: April 30th, 2014, 5:49 pm 
Offline
Xvid Movie

Joined: March 30th, 2014, 8:26 am
Posts: 37
Hey Pete,

I just wanted to follow up. I was out for a bit. When I left it was showing licensed, when I returned it is now showing free version. Not sure when it happened, but here is the trouble shooting log:

Now testing licensing and internet connectivity (maximum wait: 120 seconds)...

General internet check? True
... internet check: Everything Is Fine
... licence server: Reachable And Valid Timestamp


Tests aborted: timeout after 60 seconds!


 Profile  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 45 posts ]  Go to page 1, 2, 3, 4, 5  Next

All times are UTC - 7 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 4 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  


Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group



Copyright © 2009-2022, Media Center Master, Inc. All rights reserved.